The age of “buy from us because we say we’re awesome” is over, and has been replaced by an age of “I’ll buy from them because someone I trust says they’re awesome.”
We commissioned a survey on customer service, and the results will shock you. … 25% of customers report an instance of poor customer service in the past two months alone! Each instance is estimated at resulting in over $700 in lost sales from that customer — and then spreading the word to an estimated 700 additional people on social media!
However, the overwhelming majority of businesses think that their customer service is superior. There is a huge disconnect.
The mission of ChangeThis: to support and spread great ideas.
Great ideas = Passion. Conviction. Knowledge. Education. Thought. Persuasion. Freedom. Appeal. Change. Point-of-View. Self-Betterment. Inspiration.
The original idea behind ChangeThis came from Seth Godin, and it was built in 2004 by him and a merry band of interns. In the summer of 2005, ChangeThis was turned over to 800-CEO-READ, and they have been keeping the project up and running ever since. To learn more about 800-CEO-READ, visit their website.