Danielle DuMerer is the chief information officer for the City of Chicago, appointed by Mayor Rahm Emanuel in June 2017.
She developed educational technology products at McGraw-Hill Education before starting work at the city in 2008. Starting as an IT project manager, she moved on to IT director and later chief technology officer, where she coordinated the city’s open data program and promoted digital inclusion initiatives.
“I feel like I really understand the needs of our city departments, as well as the technologies,” DuMerer told Blue Sky. “I feel like all this time at the city has really prepared me well to take on this role.”
She’s excited about a plan to modernize the 311 system, which kicked off in 2017, as well as sensor-based technology to identify and automatically alert departments of problems.
“Ideally, down the road, we don’t have to rely on our residents so much to tell us when there’s a problem,” DuMerer told Blue Sky. “There’s a great opportunity for us to improve customer experience for our residents in a number of services that we’re delivering.”
She studied English literature at the University of Illinois at Urbana-Champaign and has a master’s degree in library science from the University of Maryland.